Terms and Conditions
About us
Tawk2me is a totally mobile voice driven social networking service. It requires no complicated application, or software download. Tawk2me delivers immediate personalised voice messages to your nominated groups, be it - friends, family or work groups, anywhere in the world.
Use of Site
You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
Disclaimer of Warranty
Tawk2me and the network service providers do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Tawk2me services or endorse any opinions expressed via this Service. You understand that by using the Tawk2me services, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. Under no circumstances will Tawk2me or the network service providers be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Tawk2me services or broadcast elsewhere. Tawk2me does randomly monitor the content for anyone not compliant with the recommended Tawk2me code of conduct see www.tawk2me.com/?guidelines
The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Content Providers", assume no responsibility for errors or omissions in these contents.
The Content Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Content Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Content Providers have been informed of the possibilities of such damages. The Content Providers cannot assume any obligation or responsibility.
Tawk2me does not take responsibility for delivery. Delivery of sms's are the responsibility of the Service providers and Operators.
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
Our Rights
We reserve the right to:
1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
Privacy Policy
We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.
All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.
The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.
We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.
By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
Product availability
Credits are allocated immediately to your account profile on completion of the online payment process. Should you choose to do an electronic payment, then 24hrs are required to allocate these credits to your account profile..
Delivery Policy
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.
Pricing
Each country is specific so please consult the country codes found in the footer. There is no upfront or monthly charge in using Tawk2me. Posting recordings to your followers will only cost you the price of a single call into our Tawk2me number, irrespective of the number of Listnas it is going out to.. The call will be charged at the country specific rate indicated in the footer [call rates]
The same is true for your followers - they will pay the country specific rate to call in and listen to your message - no other costs apply.
Corporate accounts do have other billable options and benefits.
Order processing (Premium& Corporate accounts only)
Order processing will not begin until we receive a confirmed order and full payment.
Refunds/returns Policy
Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase.
Disclosure of outlet country at time of payment
South Africa
Standard Bank
Payment Options and Pricing
All transactions will be processed in South African Rands (ZAR).
Tawk2me Communications Pty Ltd endeavours to offer you competitive prices on current products; you're total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).
Tawk2me Communications Pty Ltd reserves the right to change pricing at any time without prior notice.
Credit Card
We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under in the Your Account section available for use whenever you’re ready!
EFT (Electronic Fund Transfer)
One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to "Checkout" and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Tawk2me Communications Pty Ltd as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.
Banking Details:
| Bank: | Standard Bank |
| Branch Name: | Hillcrest |
| Account Name: | Tawk2me communications Pty Ltd. |
| Account No.: | 310790336 |
| Account Type: | Cheque |
Direct Deposit
You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please fax through your deposit slip to us on 086 572 2853 to ensure your payment is confirmed and order shipped as quickly as possible.
| Bank: | Standard Bank |
| Branch Name: | Hillcrest |
| Account Name: | Tawk2me communications Pty Ltd. |
| Account No.: | 310790336 |
| Account Type: | Cheque |
For more information about how to order, special order requirements and other payment options, please contact our Support Team on Fax (031) 765 7763 or email support@tawk2me.com.
Security Policy
1.Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
2.Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
3.The Merchant does not have access to credit details.
4.Virtual Card Services continually reviews and enhances its security in line with technological changes.
Monitoring
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
Law
The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
Updating of these Terms and Conditions
We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
Consent
I understand that all the designs and trademarks are registered to Tawk2me Communications Pty Ltd and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Tawk2me Communications Pty Ltd for any civil action or any legal action deemed necessary against me.
Contact Details
Physical Address: St Helier Rd, Gillits
Postal address: PO Box 2271, Hillcrest, 3610
Email address: support@tawk2me.com
A copy of the ECT Act is available at http://www.info.gov.za/view/DownloadFileAction?id=68060.
By accepting these T&C's you also acknowledge that you are familiar with and will abide by the terms and conditions outlined by the Consumer Protection Act available at
http://www.info.gov.za/view/DownloadFileAction?id=99961
and the protection Of Information Act outlined a
http://www.info.gov.za/view/DownloadFileAction?id=118894
You also acknowledge that all users added to your account as 'followers' have given you express permission to do so.
Any Querries please contact support@tawk2me.com